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Trustpilot
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In my experience, this platform has become hostile to businesses
By Ashley
My experience with Trustpilot has left me with very little confidence in the fairness of its review and moderation system. The fundamental problem is that a business can be seriously damaged by accusations from people whose identities or customer relationships the business cannot verify. When a business challenges a review as not being based on a genuine experience, the reviewer may be asked to provide information. Yet even when the reviewer does not provide information that enables the busi…
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