Business Guidelines 🏢

Reply professionally

Verified representatives may respond publicly to reviews. Responses should address the experience, avoid harassment or retaliation, and must not expose private customer information.

Dispute questionable reviews

Businesses may report reviews they reasonably believe violate policy, including suspected fake experiences, conflicts of interest, spam, harassment, privacy violations, duplicate content or materially disputed information. A report should explain the concern and may include private evidence.

No pressure or selective manipulation

Businesses may invite genuine customers to leave honest reviews, but should not condition invitations on customer happiness, offer rewards for positive ratings, threaten customers over reviews, or attempt to manipulate voting or verification systems.

No pay-to-win treatment

Business replies, reports and core reputation-management tools are free. Paying Open Review Platform cannot improve a rating, remove legitimate criticism or influence moderation.