Appeals Policy

Eligible listings and independent speech

ORP accepts eligible businesses/websites, movies and adults with a legitimate public or professional presence. It does not invite profiles targeting private children or ordinary private individuals. Listing a subject does not imply participation, endorsement or wrongdoing. Reviews and replies are their authors’ opinions and claims. Publication, popularity, votes and badges are not findings that those claims are true.

Report, correct or appeal

Anyone may use Report content or a privacy concern without claiming a profile. Identify the exact page or item, the relevant statements, why they concern you and the correction or action requested. Include relevant public sources and dates; do not send unrelated personal data. The form creates a private case reference and access key for progress, explanations, additional information and appeals. Keep the key confidential. Contact ORP is the alternative when the form fails.

Fair and proportionate decisions

A report is a request for review, not proof of a violation. Negative opinions and lawful criticism are not removed merely because a subject objects. ORP may seek clarification, request evidence, temporarily restrict content, correct profile facts, redact passages or remove prohibited content after reviewing context. Payment and representative status do not buy control of reviews or favorable decisions. A reviewer or affected subject may request reconsideration.

Who can appeal and how

Reviewers, profile subjects and authorized representatives may request reconsideration of a moderation or correction decision. Use your case reference and private key to submit an appeal with the decision, the disputed reasoning and any new relevant information. If you do not hold the key for someone else’s complaint, file your own appeal report or contact ORP; another person’s private evidence will not be disclosed merely because you are affected. Existing review-management and evidence-appeal tools remain available.

Review and outcome

A case appeal returns to the human review queue and keeps relevant records available. Where feasible a different moderator should assess it. ORP considers context, reliable sources, changed facts and competing rights, then records a reasoned decision. An appeal does not automatically restore content or grant profile privileges. This revision imposes no platform appeal deadline; records may become unavailable after their retention period. Statutory complaint, regulator and court rights are not replaced or waived by this process.

Private review assessment and reconsideration

An author asked for supporting information receives an app-language email with a private response page and a separate confidential key. The key expires after seven days and one submitted response; ORP stores its hash. Responses and original-version moderation snapshots are encrypted in private storage and are available to authorized moderators. The form accepts relevant text and public source links; it does not accept identity documents or confidential client files. Ask a moderator about a suitable private method if original documents are needed. Information is not published or automatically disclosed to a reviewed entity. Submitting information does not release a hold. Authors and affected subjects may request explanations and reconsideration through the reporting process.