Business Review Guidelines ✍️
Reviews should describe genuine experiences and help other people make informed decisions.
Reviews must be based on a genuine experience
Post only about a business, product or service you genuinely interacted with. Do not invent transactions, impersonate another person, post on behalf of someone without a legitimate basis, or coordinate reviews to manipulate a rating.
Be specific and fair
Describe what happened in your own words. Distinguish facts from opinions. Avoid threats, harassment, hate, doxxing, irrelevant personal attacks, confidential information and content whose primary purpose is abuse rather than consumer information.
Conflicts of interest
Employees, owners, competitors, paid promoters and others with a material conflict should not present themselves as independent customers. Incentivized reviews must never be conditioned on a positive rating.
Manage your review securely
Reviewers can use secure email management links to return to their review without maintaining a public password account. Depending on moderation status, the management page can allow editing, deletion, responses to evidence requests and other review-specific actions. ORPy can also guide reviewers to the correct ORP workflow.
Evidence may be requested
If a review is credibly disputed, we may ask for private supporting information showing that a genuine experience occurred. Examples can include receipts, order confirmations, correspondence or other relevant records. Sensitive information should be minimized or redacted where possible.
Editing and deletion
Reviewers can normally request a secure email link to edit or delete their own review. Material edits may return a review to moderation. If ORP issues an active integrity finding after a dispute/evidence review, editing and deletion may be temporarily locked so the public moderation record cannot be erased; an available appeal process may still be used.
Three review areas + discovery collections
ORP keeps distinct review areas for Businesses & websites, public/professional People, and Movies. It also provides discovery collections such as Books and Trailers that connect public information back to the relevant profiles. Owner, representative and moderation privileges depend on the profile type; being listed never means ORP endorsement.
Public & professional people
Find or add adult public/professional profiles, submit a Direct Experience review or Public Assessment, join conversations under reviews, and allow the person or an authorized representative to respond. When a name is missing from ORP, search can show verified public identities from Wikipedia/Wikidata and only offers candidates confirmed as human.
Manage received reviews from one place
Verified owners can open Reviews of Your Businesses from My Content, see each review and its conversation, publish or manage the Business response, and report/dispute when appropriate. Report history and administrator resolution notes remain tied to the business.
Detailed movie ratings
Alongside the overall score, a Movie review can optionally rate Story, Acting, Direction, Cinematography, and Music / Soundtrack. Published detailed ratings feed the profile averages when available.
Discovered books enrich People profiles
ORP can discover books connected to People through public bibliographic sources, show them on the author profile and collect them in Books. Records can link to Open Library and, where useful, Amazon. Covers are enriched from supported public sources when available. Books is a discovery feature connected to People; it is not currently a fourth review directory.
ORP Connect
ORP Connect is ORP’s free, optional friendship and relationship service for adults. One profile works across all seven language apps. This guide explains publishing and safe edits, audience previews, photos, categorized ORP favorites, discovery, messaging, groups/events, privacy, security, notifications and optional assisted services.
Current ORP features
Use this guide with the detailed instructions on this page. Available controls depend on the profile, verified role and publication status.
Current ORP features
ORP has seven language apps. Reviews, ratings, replies and ordinary participant records remain app-specific. Confirmed public profile counterparts can be linked. Connect is a separate, optional service with one central profile across the seven apps; language switching does not copy private access tokens or create another Connect account.
Review and review-reply forms for Businesses, People and Movies, OpenTalk posts and replies, and ORP Connect blog and group/event editors support bold and italic. Use B/I controls independently: the same text can be bold and italic together, and turning off one preserves the other. Available formatting varies by editor; arbitrary HTML is not enabled. Verification, moderation and editing rules still apply.
Suggested profiles use relevant participation as context and exclude profiles already reviewed by that recipient, including pending reviews. If identity, eligibility or relevant alternatives cannot be established, suggestions are omitted. Existing participation history is not a request to review the same profile again.
Business profile headlines and directory listings show the full domain. A distinct business name is retained without repeating the same domain; profile headings keep the local translation of Reviews. Directory listing names do not add Reviews.
Spanish, French, Portuguese, Hindi, Arabic and Persian have local keyboard pages. Open Keyboard in the top navigation or immediately after Help Center in the footer. Use the language layout, Shift, emoji search, copy, selection, undo/redo, counters and local draft recovery. Text stays in the browser.
ORPy explains ORP features in this app’s language and links to this app’s pages. It does not decide moderation, establish the truth of reviews, expose private information or invent a missing language counterpart.
The public ORP Blog offers editorial articles and verified, moderated comments. Separately, ORP Connect members can write audience-controlled blogs, comment on connected authors' posts, and join threaded discussions in groups and events after membership is accepted. The Help Center explains drafts, publishing checks, replies and author controls.