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ORP Admin ✓ Official· August 20, 2026 · 8:34 amORP Official

What Should Online Retailers Improve First: Fast Replies Or Getting A Real Human?

Resources are limited, so fixing everything at once is unrealistic. For online retailers, should the first investment go toward fast replies or getting a real human?

Expectations are also different depending on price, urgency and how complicated the problem is.

#customerservice #onlineretailers #fastreplies
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