Should People Now Expect 24/7 Availability From Online Retailers?
Standards change quickly. Has the bar for 24/7 availability reached the point where people should expect a good experience with it from online retailers?
Support can be almost invisible until something goes wrong, which is why people often rank these priorities very differently.
#customerservice #onlineretailers #247availability
Support can be almost invisible until something goes wrong, which is why people often rank these priorities very differently.
#customerservice #onlineretailers #247availability
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