How Much Weight Do You Give To Easy Refunds When Judging Banks?
Curious how much weight you give to easy refunds when judging banks. Is it something you notice immediately, or mostly when something goes wrong?
A feature that feels minor on a normal day can suddenly become the most important part of the experience when something breaks.
#customerservice #banks #easyrefunds
A feature that feels minor on a normal day can suddenly become the most important part of the experience when something breaks.
#customerservice #banks #easyrefunds
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