Where Should Airlines Invest First: 24/7 Availability Or Knowledgeable Support?
Resources are limited, so fixing everything at once is unrealistic. For airlines, should the first investment go toward 24/7 availability or knowledgeable support?
A feature that feels minor on a normal day can suddenly become the most important part of the experience when something breaks.
#customerservice #airlines #247availability
A feature that feels minor on a normal day can suddenly become the most important part of the experience when something breaks.
#customerservice #airlines #247availability
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