Fast Replies Vs Getting A Real Human: What Wins With Online Marketplaces?
This seems like one of those choices where people reveal what they actually value. With online marketplaces, would you sacrifice some getting a real human to get better fast replies, or the other way around?
The best service experiences tend to feel simple, but there are a lot of trade-offs behind that simplicity.
#customerservice #onlinemarketplaces
The best service experiences tend to feel simple, but there are a lot of trade-offs behind that simplicity.
#customerservice #onlinemarketplaces
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