Online Marketplaces: Should Fast Replies Come Before Getting A Real Human?
Suppose the people responsible for online marketplaces asked what to improve next. Would you vote for better fast replies, better getting a real human, or something else entirely?
Support can be almost invisible until something goes wrong, which is why people often rank these priorities very differently.
#customerservice #onlinemarketplaces
Support can be almost invisible until something goes wrong, which is why people often rank these priorities very differently.
#customerservice #onlinemarketplaces
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