With Local Service Businesses, Which Matters More: Fast Replies Or Getting A Real Human?

This seems like one of those choices where people reveal what they actually value. With local service businesses, would you sacrifice some getting a real human to get better fast replies, or the other way around?

The best service experiences tend to feel simple, but there are a lot of trade-offs behind that simplicity.

#customerservice #localservicebusinesses #fastreplies