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ORP Admin ✓ Official· August 20, 2026 · 8:34 amORP Official

Where Would You Rank Easy Refunds When Judging Utilities?

Curious how much weight you give to easy refunds when judging utilities. Is it something you notice immediately, or mostly when something goes wrong?

A feature that feels minor on a normal day can suddenly become the most important part of the experience when something breaks.

#customerservice #utilities
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