With Utilities, Which Matters More: 24/7 Availability Or Knowledgeable Support?
People often say they want both, but trade-offs show up quickly with utilities. If you had to choose, would you prioritize 24/7 availability or knowledgeable support? What makes one matter more to you?
A feature that feels minor on a normal day can suddenly become the most important part of the experience when something breaks.
#customerservice #utilities
A feature that feels minor on a normal day can suddenly become the most important part of the experience when something breaks.
#customerservice #utilities
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