Travel Booking Sites: Should 24/7 Availability Come Before Knowledgeable Support?
Suppose the people responsible for travel booking sites asked what to improve next. Would you vote for better 24/7 availability, better knowledgeable support, or something else entirely?
Support can be almost invisible until something goes wrong, which is why people often rank these priorities very differently.
Support can be almost invisible until something goes wrong, which is why people often rank these priorities very differently.
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