Where Should Business Reviews Invest First: Owner Replies Or Independent Moderation?
Suppose the people responsible for business reviews asked what to improve next. Would you vote for better owner replies, better independent moderation, or something else entirely?
The same review policy can feel protective to one side and unfair to the other, which makes these trade-offs worth debating.
The same review policy can feel protective to one side and unfair to the other, which makes these trade-offs worth debating.
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