App-Store Reviews: Should Owner Replies Come Before Independent Moderation?
There is always another feature or improvement competing for attention. With app-store reviews, which deserves priority right now: owner replies or independent moderation?
Review systems have to balance usefulness, privacy, context and resistance to manipulation, so there is rarely one perfect rule.
Review systems have to balance usefulness, privacy, context and resistance to manipulation, so there is rarely one perfect rule.
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